RETURNS & EXCHANGE

Your satisfied and happiness is our priority.

EXCHANGED
Exchanged are only valid for defective and incorrect items.
We accept exchanges within 14 working days upon the receipt of order.
We do not accept exchanges for sale items / clearance items.
We do not accept returns/ exchanges of online purchases at any of our retail outlets.
Items purchased as part of a set or a multi-item pack must be returned as a whole set.
Item must be in its original purchase condition, packaging must be unopened, unused, unmarked and not defaced in any manner, and sent to the following address:

GS SUPPLY
505B, Jalan Permatang Damar Laut,
11960 Bayan Lepas,
Pulau Pinang, Malaysia.
Tel : 04-6261969 / 019-4700880

Before returning your item to us, simply drop a email info@lotoxamy.com or call 04-6261969 with the following information on the affected item.
Your Name (As per invoice)
Invoice Number / Order ID
Reason for return & photo.

退货和交换

您的满意和快乐是我们的首要任务。

交换
•交换权只允许产品出现缺陷和不正确。
•我们在收到订单后的14个工作日内接受交换。
•我们不接受销售商品/清仓商品的交换。
•我们不接受任何零售店的产品在网上购物退货/换货。
•作为套装或多项目包的一部分购买的物品必须作为整套归还。
•物品必须处于原始购买状态,包装必须未开封,未使用,未标记且不得以任何方式污损,并发送至以下地址:

GS SUPPLY
505B, Jalan Permatang Damar Laut,
11960 Bayan Lepas,
Pulau Pinang, Malaysia.
Tel : 04-6261969 / 019-4700880

商品还未退回给我们前,只需发送电子邮件至info@lotoxamy.com或致电04-6261969,并提供有关受影响商品的以下信息。
1.您的姓名(按发票)
2.发票编号/订单编号
3.退货原因和照片

REFUND
Refunds are only valid due to defective and request within 14 working days upon the receipt of order.
We do not accept refund for all sale items / clearance items.
We will only issue a refund via STORE CREDIT and it may take up to 14 working days to process.
Item must be in its original purchase condition, packaging must be unopened, unused, unmarked and not defaced in any manner.
Items purchased as multi-item pack must be returned as a whole set.
We have right to reject any damaged or used items based on our discretion.

退款
•因缺陷要求退款需在收到订单后的14天工作日内。
•我们不接受所有促销商品/清仓商品的退款。
•我们只会通过STORE CREDIT退款,最多可能需要14个工作日才能处理完毕。
•物品必须处于原始购买状态,包装必须未开封,未使用,未标记且不得以任何方式损坏。
•作为多项目购买的商品必须作为整套退回。
•我们有权根据我们的判断拒绝任何损坏或使用过的物品。

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